Sitecore bug 563584 - Lock and Edit stops working in Experience Editor

The Problem

While working in Experience Editor in Sitecore 10.1.2, content authors started reporting that clicking on Lock and Edit link doesnt lock the page sometimes. Content Authors have to reload the page to work or use Content Editor to Edit the page.

This has been reported by multiple users at multiple times and is not consistently reproducible.

The Research

We have observed that when Lock and Edit is unresponsive, it doesnt trigger any requests in Network tab in browser dev tools. When Lock and Edit is responsive, it triggers several requests in Network tab. The HTML for Lock and Edit appears same in both the cases without any missing fields. The console tab doesnt contain any errors.

To learn more on this issue, I created a Sitecore Support ticket. Sitecore support representative was able to reproduce the issue on her local instance as well. Below is the response from Sitecore -

"I was able to reproduce this behavior in the local environment and, since this is not the expected behavior, we have registered this as a bug in the current version of Sitecore.

As a workaround for the issue, please reload the page so that the "Lock and edit" button can function correctly. We apologize for the inconvenience.

To track the future status of this bug report, please use the reference number 563584."

Hope it helps you!!

Comments

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